Loading...
Changes Saved.
Error Occurred!

That ticket was not found

The ticket may have been removed or is no longer available to access.

Looking for help?


Most Recent Articles

N3 - Accessories for Atomos products
We get a lot of requests concerning the availability of accessories for the Ninja and Samurai ranges. Here are some accessories that we manufacture, and others that are on the market: Master Caddies and Cables Item / Company Description Part Number Notes Web Link Atomos Master Caddy (Pack of...
H6 - How to setup the Canon EOS 5D Mark III with the...
  Important Notes Make sure that the HDMI cable is NOT connected during setup, else the HDMI settings on the Canon 5D will be greyed out No audio is sent down the HDMI, as per Canon spec 720p output not currently available from this camera. When media is inserted in camera, there is a recording...
O2 - Can't see the drive when docking station is...
If you are unable to to see your Master Caddy Docking Station when you connect to your MAC you may need to update your Docking Station firmware. Please check the following:  Are you running MAC OS X Lion? Are you connecting via Firewire? Is the Dock picked up when you connect via USB? If the...
F3 - What cameras work with Atomos recorders?
MFR Model Atomos Recorder SmartControl* Notes Ninja Range (HDMI) Samurai/Ronin Range (SDI) Lanc Rolling TimecodeHDMI / SDI  Camera TriggerHDMI/SDI  ARRI Alexa   ✔   SDI   10-bit output YCbCr 4:2:2 - 1080PsF supported Canon XA10 ✔   ✔     1080 50/60p output not...
H4 - Setup Nikon D800 with Atomos Ninja Range
Camera Options: Setup Menu  Custom Setting Menu Shooting Menu HDMI > Output Resolution Auto Timers / AE Lock > Monitor off Delay > Live View  5 min Movie Settings 1080 24fps 480p 10 min 1080 25fps 576p 15 min 1080 30fps 720p 20 min 720 50 fps 1080i 30 min 720 60 fps HDMI >...